Job: HR Customer Care Expert (Japan Speaking)

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Title HR Customer Care Expert (Japan Speaking)
Location Plaza 33, Petaling Jaya, Selangor
Job Information

Job Description
The purpose of this role is to serve as the first point of contact for employees, managers and HR community in Asia Pacific to create a positive customer experience through problem understanding, communicating promptly on progress and engaging customers with a courteous and professional attitude.

 

• Provide rapid, high quality and validated response/support to all HR related queries and requests
• Take ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customer
• Maintain HR data via SAP system and other system(s) depending on country and business requirement
• Escalate requests that cannot be resolved directly to the appropriate experts
• Contribute to Knowledge Base content establishment and update for countries in scope
• Contribute for projects in scope for HR Customer Care Team
• Ensure compliance in line with Data Privacy and Protection guidelines and other relevant legislation
• Provide support for the transition period to ensure project timelines and deliverables are achieved
• Perform other tasks as assigned by Line Manager. This is not an exhaustive list of duties or functions.

 

Requirements
• Diploma/certificate in HR/other related field is preferred.
• At least 3 years of working experience in HR.
• Excellent English spoken and written.
• Fluent in Japanese is a must
• Working experience in an SSC environment preferred.
• Working experience in call center operations would be an added advantage.

Type of Position Permanent
Industry Pharmacy
Reference Number N230518HRCCEJS
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