IT Service Management Specialist (Ref No: B140819ITSMS)
This is a 6 + 6 months contract employment to be based in Bangsar South, KL with a possibility of extension subject to performance and business needs.
Our client is looking for an IT service engineering specialist supports service delivery management and the service governance process by reviewing and acting on operational performance data for IT outcomes, service levels, KPIs and customer feedback.
The scope encompasses managing the delivery of services from internal and external providers to ensure optimal performance in line with agreed IT outcomes and levels of risk and resilience.
Typical activities include service level management, supplier management, supporting incident resolution, maintaining configuration management data, providing solution design quality assurance for enhancements and performing project/enhancement delivery roles based on area of expertise.
This role also provides feedback to process teams to support continuous improvement (e.g. for service management processes).
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